Effective date: October 2, 2026
Blue Mountain Behavioral Health (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and disclose information through https://bluemountainbehavioralwellness.com/ (the “Website”) and its general contact form.
1. Scope of This Policy
This policy covers the public Website and general inquiries submitted through it. It does not replace our Notice of Privacy Practices, which describes how we use and disclose protected health information in connection with patient care.
Patient portals, clinical intake, treatment, billing, and telehealth services may be subject to separate notices, agreements, and privacy practices.
2. Do Not Submit Health Information
Our Website contact form is intended only for general, nonclinical inquiries. It is not a patient intake form or a secure channel for communicating with your provider.
Do not submit symptoms, diagnoses, treatment history, medication information, medical records, insurance information, Social Security numbers, or other sensitive personal or health information. Do not submit information about another person’s health or care.
For patient-related questions, please call our office at 986-256-7071 to obtain instructions for an appropriate communication method.
The Website and contact form are not monitored continuously. Do not use them for emergencies, urgent concerns, medication requests, or time-sensitive clinical matters. If you are experiencing an emergency, call 911. In the United States, you may call or text 988 for suicide and crisis support.
3. Information We Collect
Information you provide
When you submit a general inquiry, we collect the information you enter, which may include:
- Your name.
- Your email address.
- Your telephone number.
- The general, nonclinical content of your inquiry.
We do not intentionally request patient health information through the Website contact form.
Technical information
Our Website hosting and security systems may collect technical information such as your IP address, browser type, device information, referring page, pages requested, and the date and time of your visit.
We use this information to operate the Website, troubleshoot problems, and protect against spam, misuse, and security threats.
4. Ordinary Email and Security
Contact form submissions are delivered through ordinary email and are not provided as a secure patient communication service. Email delivery may not be encrypted throughout transmission or storage.
Ordinary email can be misdirected, intercepted, or accessed by unauthorized parties. Please limit submissions to general, nonclinical questions.
We use reasonable safeguards appropriate to the information we handle, but no website, email service, or electronic storage system can guarantee complete security.
If you inadvertently submit sensitive information, call our office promptly. We will address it under applicable requirements and our internal procedures. We cannot guarantee that an email can be recalled or immediately removed from every system or backup.
5. How We Use Information
We use information collected through the Website to:
- Receive and respond to general inquiries.
- Provide nonclinical information about our practice.
- Contact you about your inquiry.
- Operate, maintain, and protect the Website.
- Prevent spam, fraud, and misuse.
- Meet applicable legal obligations.
Submitting a contact form does not enroll you in marketing emails or text messages.
6. How We Disclose Information
We may disclose Website information to service providers that help us operate the Website and handle inquiries, including hosting, website maintenance, email, and security providers. These providers receive information as needed to perform services for us.
We may also disclose information when required by law or valid legal process, or when reasonably necessary to protect people, investigate misuse, or protect our legal rights.
If our practice undergoes a merger, acquisition, or other organizational transfer, Website information may be transferred as part of that transaction, subject to applicable law.
7. Cookies and Similar Technologies
The Website may use cookies or similar technologies to support essential functions, security, and visitor preferences.
You can control or delete cookies through your browser settings. Disabling cookies may affect some Website functions.
Any use of nonessential analytics, advertising technologies, or additional third-party tools will be described in an updated policy and, where required, an appropriate consent mechanism.
8. Retention
We retain general inquiry information for as long as reasonably necessary to respond to the inquiry, administer our operations, resolve disputes, and meet applicable legal obligations.
Technical logs and backup copies may remain for additional periods under the retention practices of our systems and service providers.
9. Your Choices and Requests
You may choose not to submit the contact form and instead call our office.
You may request access to, correction of, or deletion of personal information submitted through the Website by contacting us using the information below. We will respond as required by applicable law and may need to verify your identity.
Some information may need to be retained for legal, security, or operational reasons. Requests concerning patient records are handled separately under applicable patient privacy procedures.
Please do not include health information or sensitive identification documents in an ordinary email privacy request.
10. Children’s Privacy
The general contact form is intended for adults, including parents and legal guardians making nonclinical inquiries. We do not knowingly collect personal information through the Website from children under age 13.
If you believe a child under 13 has submitted personal information, contact us so we can address it.
11. Third-Party Websites
The Website may link to other websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing information.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our Website, practices, or legal requirements. We will post the updated policy here and revise its effective date. We will provide additional notice when required by law.
13. Contact Us
For questions about this Privacy Policy or Website information practices, contact:
Blue Mountain Behavioral Health
1965 S Eagle Rd, Suite 180
Meridian, ID 83642
Phone: 986-256-7071
When calling or writing, identify your request as a Website privacy inquiry.